“We are now networked rather than functionally siloed. We are coherent rather than disjointed. The leadership team has made that transition very successfully and now we’re starting to see the benefits permeate through the whole organisation.”
“I feel the progress we’ve made every day. The dynamics of the team are great, and I feel very proud of what we have achieved. We went from being a very disconnected team, with no real professional relationships, to a team who are not reliant on the leaders and step up to take ownership. To be talked about as a benchmark for others, I take a lot of pride in that.”
“The change in our top team is cascading throughout the business and to our millions of customers as well.”