A behaviour is a single observable and generalisable action that delivers an outcome. It differs from skill, competency and capability. Behaviours are the underpinning ‘alphabet’ that drive our skills and capabilities to better results.
Behaviours can be assessed via:
- Online questionnaire (360) – the leader and their manager, peers and direct reports complete an online questionnaire rating the leader’s behaviours
- Interview – a certified practitioner elicits examples from the leader and analyses responses to create an individual behavioural profile
- Observation – a certified practitioner observes the leader in the workplace or an assessment centre to create a detailed behavioural profile