It’s a familiar story; a relatively new executive team faces an urgent need for organisational transformation.
A functionally organised business with locked-in silo-thinking and a lack of alignment that was undermining overall performance.
This was exactly the situation at Yorkshire Building Society (YBS).
Fast forward two years, and a Complete leadership team journey has helped the third largest building society in the UK to achieve top quartile employee engagement, the biggest ever mortgage balance growth in the company’s history, of £3bn, and record savings balances of £35.5bn.
This was all despite very tough external financial challenges, changes in the leadership team and a global pandemic.