A more Complete Leadership team delivers record success for YBS

It’s a familiar story; a relatively new executive team faces an urgent need for organisational transformation.

A functionally organised business with locked-in silo-thinking and a lack of alignment that was undermining overall performance.

This was exactly the situation at Yorkshire Building Society (YBS).

Fast forward two years, and a Complete leadership team journey has helped the third largest building society in the UK to achieve top quartile employee engagement, the biggest ever  mortgage balance growth in the company’s history, of £3bn, and record savings balances of £35.5bn.

This was all despite very tough external financial challenges, changes in the leadership team  and a global pandemic.

Complete has, for more than 20 years, coached and developed many senior leadership teams around the world.

The primary goal is to unlock new levels of capability within the team and to step-change individual and collective performance, moving the team up the stages of team development.

For YBS, Complete applied practical exercises, in-depth conversations, and developmental tools to customise the eight-day ‘Team Journey’ to suit the maturity of the team and the challenges they were facing.

The primary goal was to unlock new levels of capability within the  team and to step-change performance.