Common questions about working with Complete. 

Most leadership development starts with behaviour or mindset. Complete starts with physiology, the biological foundation that determines every behaviour, decision, and relationship a leader produces. We measure objectively (using HRV and validated assessments), we develop vertically (expanding the mental operating system, not just adding skills), and we quantify outcomes commercially. The result is development that actually sticks. Because it's changing the root cause, not treating symptoms.

It means we start with an objective assessment of the leader's physiological state, specifically heart rate variability (HRV), measured over 72 hours during normal working life. HRV is one of the most researched indicators of health, cognitive performance, and emotional regulation in science. Before we talk about behaviour, mindset, or goals, we want to know what physiological state the leader is actually operating from. That data shapes everything that follows.

Horizontal development adds knowledge and skills. Vertical development expands the capacity of the mind itself, the complexity of thinking, the sophistication of emotional response, the ability to navigate paradox and uncertainty. It's rarer and more impactful when unlocked. At Complete we specialise in it. The Maturity Profile and Cognitive Map are our primary vertical development assessments. 

Complete works globally. Our practitioners have worked with leaders and teams across 40+ countries. Programmes can be delivered in-person, virtually, or blended. Depending on the client's needs and geography.

Complete works with organisations of all sizes, from founder-led businesses of 20 people to FTSE 100 companies and major multi-academy trusts. The methodology scales. The entry point is typically the leadership team or a specific leader, regardless of the organisation's size. 

Individual coaching engagements typically run 6 - 12 months. Team development programmes (the Complete Team Journey) typically run 12 - 18 months. The Complete Academy typically runs over 12 months. Assessments can be standalone or integrated into longer programmes, and are usually typically completed within 1 - 4 weeks per individual. 

Yes. Many clients begin with a single assessment. The Energy Audit, Values Profile, or Behaviours Profile, as a starting point before committing to a longer programme. The assessment itself provides commercially valuable insights and gives both Complete and the client a data-based foundation for any subsequent development conversation. 

Both. Complete works at three levels: individual leader coaching, team development, and organisational development (culture, network, values). Most engagements begin with one level and expand. A common starting point is coaching the CEO or senior leader, which creates the conditions for team and organisational work. 

Yes. All Complete's programmes can be delivered virtually, in-person, or blended. The Energy Audit (72-hour HRV monitoring) is delivered via a kit posted to the leader. Coaching sessions, team development, and certification programmes are all available in virtual format. 

Complete's practitioners are experienced senior coaches and OD practitioners. The certification programmes are designed to align with ICF competency frameworks. If you require specific CPD hours or accreditation credits, please raise this in your initial conversation so we can confirm what applies. 

Complete offers 8 developmental assessments: Values Profile, Network Analysis, Behaviours Profile (360-degree), Energy Audit (HRV), Maturity Profile, Emotional & Social Intelligence Assessment, Cognitive Map, and Team Energy Grid. Each measures a different dimension of leadership development. They can be used standalone or in combination.

Most questionnaire-based assessments take 15 - 30 minutes. The Energy Audit involves 72 hours of continuous HRV monitoring alongside a work diary and questionnaire. The Maturity Profile uses a sentence completion methodology that takes 30 - 45 minutes. 

Each assessed leader receives a detailed personal report. For team-level assessments (Network Analysis, Team Energy Grid, Behaviours Profile), a team-level analysis is also produced. All assessments are supported by a coaching debrief with a Complete practitioner. 

Complete takes data protection seriously. Individual assessment data is stored securely and never shared without the individual's consent. Team-level analyses are anonymised. Complete is GDPR compliant. Please see the Privacy Policy for full details, or ask us directly. 

Complete's programmes are custom-designed for each client. So pricing is bespoke rather than listed. Factors that affect investment include programme scope, number of participants, duration, format (in-person/virtual), and whether assessment is included. Please contact us for a conversation about your context and budget. 

Complete's clients have achieved: 220% coaching ROI, £110M additional profit from a team development programme, 254% share price increase over 18 months, 21% productivity increase, 50% reduction in turnover, 54% reduction in stress levels. Not every engagement will produce these outcomes. But every engagement is designed with measurable commercial outcomes in mind from the start. 

The simplest starting point is a conversation. Call 01794 524 384 or email office@complete-coherence.com. We'll discuss your context, challenges, and goals and between us, identify the right starting point. There's no obligation and no sales pressure.