“I had experienced other leadership coaching before, and it hadn’t worked for me. I enjoyed that coaching but had reverted to old habits straight afterwards. Compete coaching experience was very different from the very first session. I had a real revelation in that initial session – that our physiology is linked to our behaviours. The iceberg model was transformative for me. To the extent that at that point I made the decision that I would never again behave in the way I had before.
I could be quite reactive, and I let things bother me and get to me. Until that point it hadn’t occurred to me that I didn’t need to let it bother me. That I could be in control of my feelings.”