Alasdair Lenman – YBS Chief Finance Officer

“They showed us how, as a team, we could evolve to make us faster and more effective at alignment.” He explains. “They gave us the ability to see conflict as positive and constructive. We developed the ability to welcome and seek out conflict and disagreement, and then incorporate that into a stronger overall solution.”

“This was different to what I’d done before and that’s why I really liked it. Complete helped us as much individually as collectively.”

“The biggest change for me has been the MAP skill that Complete taught. This is about really listening. I’m a stereotypical chief finance officer; I’m outcome-focused, numerical, task focused, and fact based. With the MAP skill, I have learnt to deconstruct what people are saying to understand who they are, how they feel and the meaning they’re really trying to convey.”

“It’s been a real journey of discovery for me. I now have an awareness I never had before. It’s given me choices that I didn’t have before and enabled me to see relationships through a longer-term lens.”

“I’m certainly happy with the progress that I’ve made. Thousands of coaches and courses have never given me the value I get from working with Complete.”