Sue Graham Johnston – Head of RBU UK/Ireland/Africa, Linde

“The Complete Coherence facilitators created an environment that fostered an honest and truthful discussion about both our expectations. Emotions did run high, but the facilitators got us to a level of collective trust that had been missing to that point.

“The programme provided us the vocabulary to be able to work better together and understand where people are coming from and why they might respond in the way they do.”

“Complete has made the team much more receptive to new members. In the last two years, we’ve integrated a number of new people from both inside and outside the company and they’ve established a level of trust and strength of relationship with their peers that would not have existed save for the work on the team journey.”

“The deep focus on team behaviour is a new experience for those joining our leadership team. The investment ensures that new members can be effective in very short period of time.”

“The team journey experience has enabled me to be more strategic about what skills and approaches to bring in. We were extremely strong on execution, but quite individualistic in our general mode of thinking.  Our team’s work with Complete Coherence made me realise that we needed to enhance our team with others that had more collectivist approaches.”

“A great outcome from the team journey has been the way we do our team check-ins. Our facilitator helped us find a very efficient way to do that team check-in. It’s not only changed the time it takes – what took an hour, now takes 10 minutes – it’s also changed the level of participation in the whole meeting.”

“Seeing team members exhibit new leadership capacity has been incredibly rewarding for me personally, and beneficial to the organisation as well.”

“Everyone on the team has been able to move into the second person – to consider other perspectives. When I first came in two years ago, there were a lot of strong personalities who wanted to be heard. What we know now is that‘s not necessarily the best way to move the organisation forward. Individuals on the team have put this perspective-taking into practice and have been able to navigate successfully some very difficult change. Seeing team members exhibit new leadership capacity has been incredibly rewarding for me personally, and beneficial to the organisation as well.”

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