Orlagh Hunt – Senior Leader, YBS

“Before working with Complete, there was no aligned version of the strategy. People had versions of the strategy in their head, but it was the shift in the depth and quality of relationships from working with Complete that enabled us to align. It gave us a language so that we could describe our differences and achieve greater levels of respect within the team.”

“We were below average when the Complete Team Journey started and we’re now in the top quartile on engagement. Our results on the quality of our leaders in particular, are because of the work with Complete. I think we are now able to connect much more emotionally with the organisation. The tone of our communications is more empathetic and practical than it had been. Working with Complete has shifted the quality of leadership and the articulation of our strategy.”

“It’s made a massive difference to the effectiveness of the team and to the quality of our relationships. People can be resistant to giving that much time to this kind of programme, but this paid dividends in the quality of our results. It translates into business performance.”