Peter Pritchard – (Retired) CEO, Pets at Home

“What our business has been through in the last few years has been transformative. The business was underperforming and now we’re winning. That success has been the team coming together faster than we would have done without Complete.”

“I’m sceptical when I meet organisations like Complete, but I was impressed by Alan. There was passion, the way he described things it felt practical and doable. I get nervous of models and theories on their own, I like to see theory applied in practicality. But Complete’s experience resonated with the challenges we faced. I felt they understood.”

“The Complete programme does bring in an element of neurology which puts the leader firmly in the space of being in control of their behaviour and ultimately their leadership style.”

“Complete laid out a process that resonated and was achievable. I had previous experience that could have helped the team and I could describe the problems, but Complete helped me build the solution and a plan.”

“Even before the first day of the programme, I could see it was going to work by the way they engaged with us. They spent time listening to us and understanding our challenges and what we wanted to achieve. This made sure that we started the programme in the right place.”

“I’ve thoroughly enjoyed the team development process with Complete. I feel like I’ve developed and learnt as much as the team has.”

“We were brave enough to say we needed help.  I’m very proud of how the team recognised that and it helped make the Complete programme even more beneficial.”

“Complete have exceptionally high-calibre people. Often the people who sell you a programme aren’t the people you engage with, but not here. Here we’re dealing with people we know, and they know us, and we respect them. I find it hard to say anything bad about them!”

“The team journey doesn’t stop for us. We’re dedicated to growing. Even through COVID we’ve kept the programme and practice going. With Complete, we’ve continued to adapt the programme to the current challenges of the business. We’re moving on, we’re seeing new things. We’re now recognising that the team is a thing in its own right, and we will continue to invest the time, space and external impetus to keep us growing.”

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